Refund Policy

Effective Date: Dec 30, 2025

1. Digital Service

Pinapose is a digital service that provides instant access to virtual photo booth features upon event activation. When you purchase a Pinapose event, you gain immediate access to all features included in your selected plan.

2. No Refund Policy

Due to the instant-access nature of our digital service:

• No refunds are provided after an event has been activated
• Once payment is processed and access is granted, the purchase is final
• This policy applies to all pricing plans (Free, Standard, and Partner)

3. Pre-Event Cancellation

If you need to cancel before your event starts:

• Contact us at support@context51.ai before your event date
• We will review cancellation requests on a case-by-case basis
• Approved refunds will be up to 95% of the paid amount due to non-recoverable transaction processing fees

4. Billing Disputes

If you believe there has been an error with your billing:

• Contact us immediately at support@context51.ai
• Include your event details and order information
• We will investigate and respond within 3 business days

5. Exceptions

We may consider refund requests in exceptional circumstances, such as:

• Technical issues on our end that prevented service delivery
• Duplicate charges or billing errors
• Events cancelled due to force majeure (with appropriate documentation)

6. Contact

For billing questions or refund requests:

Email: support@context51.ai